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New ITIL framework and certification
Renovated
The Information Technology Infrastructure Library (ITIL) is now more than 30 years old. The currently most widespread standard for managing IT processes and services is renewing itself with an upgrade to the IT philosophy.
The primary goal of IT management frameworks is to bring order to the heterogeneity of different systems, processes, and responsibilities that has arisen as a result of the evolved IT landscape. The idea is for processes and procedures to run systematically and comprehensibly, which means careful planning of updates, hardware changes, and software roll-outs; checking the effects of changes in advance; and keeping services continuously available wherever possible.
Made for the Cloud and DevOps
The restructured ITIL 4 now has two key elements: the Service Value System, which roughly maps the Service Value Chain from ITIL 3, and the Four Dimensions Model. ITIL also defines a number of guiding principles that have to be observed across the board, some of which are found elsewhere (e.g., software and management philosophies such as Lean and DevOps). Roles and functions from ITIL versions 2 and 3, on the other hand, were abolished and are now part of ITIL 4 practices. (See the "ITIL in a Nutshell" box.)
ITIL in a Nutshell
The ITIL [1] framework was developed in the 1990s by the British government's Central Computing and Telecommunications Agency (CCTA). The rights to the ITIL brand are now held by Axelos, a joint venture in which the British government in the form of the Cabinet Office still holds almost half of the shares. In addition to ITIL are other IT management frameworks, such as FitSM, COBIT, and the enhanced telecom operations map (eTOM), now known as the Business Process Framework, which is commonly
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