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Remote access with Tactical RMM
Spy Story
The remote monitoring and management (RMM) process is slightly confusing because it takes the established term "monitoring" out of its usual context and uses it in a different way. Most administrators likely think instinctively of tools that monitor servers in the data center (e.g., Nagios or Prometheus). However, that's not what RMM is about; instead, it focuses on an organization's clients, monitoring them remotely with various metrics so that, if something goes wrong with a computer, the alarm bells sound for the admin in charge. Monitoring and, in particular, managing mobile clients require different tools and processes from monitoring static servers in a data center.
In this scenario RMM providers enter the play: RMM is basically remote monitoring by an agent component with the option of remotely initiating immediate actions on the client and, where needed, being able to help resolve a problem by sharing the desktop. It is a kind of TeamViewer on steroids, if you like, with a monitoring function as the icing on the cake.
Corporate client fleets are increasingly becoming heterogeneous and mobile, so RMM tools have often become a central element of system administration. Products are available from both the open source and commercial realms. The open source candidate is Tactical RMM [1]. The program promises high performance, low maintenance overhead, and a comprehensive feature set. It comes with agents for Windows, macOS, and Linux, covering practically all the popular common operating systems used in day-to-day business.
Paired with MeshCentral
Tactical RMM integrates seamlessly with MeshCentral [2], a web interface that supports extensive use of the tool's feature set. However, some administrators would rightly argue that a state-of-the-art RMM tool must
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