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The Fine Art of Negligence

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Article from ADMIN 41/2017

By ADMIN Magazine

For 16 years, I worked for a very large international support company, mostly as a system administrator. For those 16 years, I found that the fine art of negligence was not only prevalent, but an actual and conscious career choice for some of my colleagues. They would leave systems unpatched, ignore hardware with old firmware, and dismiss enclosures that were configured incorrectly. Dozens of systems were left in various states of decommissioning. Some projects had been delayed for more than a year. You might conclude that leadership was a problem, and you'd be correct. Leaders (i.e., Managers) were often chosen to be leaders on the basis of many factors other than leadership ability. Now add in the bonus of dealing with constant layoffs in favor of offshoring, and you can also conclude that it was a frustrating 16-year sentence – I mean, existence.

What puzzled me most was that the more negligent an individual, the more perceived value that person seemed to have. The most neglectful of all individuals almost had immunity. Again, the greatest testament to this ongoing, almost sanctioned, negligence culture is from the leadership. Fortunately, a few competent, diligent people cared enough to make big and good things happen. As you can also conclude, I place myself into that group.

System administration is not an easy job; it resides low on the totem pole and is not always valued properly. I wonder if that rampant negligence and borderline competence has anything to do with that positioning.

As a system administrator, you have many responsibilities: security, user accounts, disk space, system performance, application installs, BIOS updates, firmware updates, and the ever popular reboot. You have one additional responsibility: to manage your career. The fine art of negligence shouldn't extend to your own career. In my mind, those many neglectful system administrators were only interested in managing their careers. In the end, maybe they were

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